All I would have appreciated was a little customer service, I didn't ask for anything free. I had to ride to the hotel to find out her name which is Laverne Bennet from a very nice member of the house staff. I got ahold of his sister at the front desk who refused to give her name, and told me she would not give the owner my name and number before she also hung up on me. At this point I called the Drama Inn to speak to the owner as he owns both properties. I told her that she would not charge me as I was calling 24 hours ahead and she hung up the phone on me. I had to call back and cancel again because I found another cheaper room at Microtel (which has been great btw) and I called 24 hours in advance but she said (very smart)she didn't know what to tell me because she was going to have to charge my card. We had to call back and rereserve a couple dates bc of my work schedule and she got smart and said 'We have a problem, and I don't get email.' ? Then why is it a contact form online? She reluctantly changed the reservation. I cancelled my reservation via their contact/email on the website because I couldn't get anyone to answer the phone. We overlooked this, as I honestly thought she was just older and getting a little senile, and we booked another stay the following week as I work in the area. Once she straightened it out she apologized for the mix up.

I was laying on the bed in my underwear! My husband went to the desk and she tried to say in front of the other people I assume to make herself look better, that we had not paid. Apparently the room had been double booked and she checked the new guests in and gave them their keys and everything. Until, we were napping in our room and another family came right on in. We checked in here with Judy, who told us we would remain in the same room if we chose to stay an additional night, then moved us the next day-no big deal. All I wanted was an apology but I think three days is plenty of time to give them an opportunity to do so. Well since the owner and his sister have no desire to give me a courtesy call and discuss my complaints I guess I am forced to give a bad review. Melia Punta Cana Beach Wellness Inclusive - Adults only.

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